Geek Heroes Hosting has been providing top-notch web hosting solutions since 2017, catering to a wide range of clients from large eCommerce websites to small startups. Our focus on dedicated private cloud hosting ensures a solid and scalable foundation for your web presence, backed by the expertise of a team with a strong IT and Marine Corps background.
Our private cloud hosting sets us apart with fast speeds, personalized customer service, and affordable prices. You'll experience a seamless onboarding process, whether you choose to navigate it independently or through our complimentary initial call, designed to tailor our services perfectly to your needs.
For those requiring additional support beyond the monthly hours included in our care plans, we offer discounted hourly rates exclusively for our customers. These additional hours can be purchased as needed and are valid for one year from the date of purchase, providing flexibility without the pressure of a monthly expiration.
Yes, absolutely. Our Starter package is specifically designed for newcomers or small businesses needing fast, reliable hosting without the complexity of eCommerce or membership functions. Plus, our onboarding support ensures you're set up for success from day one.
The Starter Hosting Plan is ideal for small businesses, startups, and individuals who need reliable, high-speed hosting for straightforward websites. This plan suits websites with minimal traffic, such as service-based businesses, landing pages, and email campaign sites, which do not require extensive eCommerce features or heavy plugin usage.
Absolutely. The Advanced Hosting Plan is specifically designed to cater to the needs of eCommerce sites, membership platforms, and any website that demands high performance for continuous heavy traffic. It provides the necessary resources and technology to ensure smooth operations for businesses with high transaction volumes and engagement.
The Care Plan and Care Plan Pro extend beyond basic hosting by offering direct support for website maintenance, including bug fixes, updates, and enhancements. The Care Plan includes one hour of monthly website work, while the Care Plan Pro adds SEO support and two hours of monthly work, focusing on both website performance and visibility improvements.
If you encounter any WordPress issues, our team is ready to assist with a comprehensive support system. Communication is streamlined through direct email and a ticketing system for detailed requests.
Our goal is to address and resolve hosting-related issues within 24 hours, whether they originate from our side or yours. This approach ensures your website remains functional and secure, with minimal downtime.
Proactively. Security scans every three hours and uptime monitoring every two minutes are just the start. We implement rigorous security measures to protect your site against threats.
Simple upgrades. You can easily upgrade your hosting plan at any time to accommodate your growing website's needs, ensuring your web presence scales as your business does.
Beyond hosting. Our Care Plans offer direct assistance with website updates, bug fixes, and enhancements, providing you with expert WordPress support and peace of mind.
Strategic growth. With foundational SEO setup and ongoing support for new pages, Care Plan Pro is designed to boost your site's visibility and performance in search engines.
To begin your journey with Geek Heroes Hosting, simply select the hosting plan that best suits your needs and complete the payment process. Upon successful payment, you will receive an email containing a link to our onboarding process. This email not only guides you through the initial setup but also offers a complimentary, personalized onboarding call. This 30-minute session is designed to help you seamlessly integrate your website with our hosting environment, ensuring a smooth transition and setup for your online presence.
For clients seeking assistance with website design, development, or refreshing their online presence, Geek Heroes Hosting works closely with our sister company, GeekHeros.com. Having operated in tandem for over eight years, both entities offer a comprehensive suite of web services, from design and development to plugin integration and website refreshes. Whether you're looking to create a new landing page, overhaul your site, integrate sophisticated plugins, or even build out specialized functionalities such as member areas or online courses, our collaborative expertise ensures all your web needs are met with high-quality, seamless service. You can access these additional services directly through us or GeekHeros.com, enjoying a unified approach to both hosting and web development.
If you need to migrate your website, please note that while we don't offer domain registration services, you can still host your domain with us by managing your domain's DNS settings. Follow our step-by-step tutorial to migrate your site using a specific plugin designed for seamless transition. This process involves installing the plugin, following the instructions to migrate your content to our hosting, and making necessary adjustments to your DNS. We're here to assist if you encounter any issues during migration.
Should your website demand more resources than your current plan offers, we encourage open communication to discuss options. We can assist in optimizing your site or seamlessly upgrading your plan to meet your growing needs, ensuring your website continues to run smoothly.
Absolutely! Our Care Plan and Care Plan Pro packages include dedicated hours for website assistance to include integration assistance. Whether you need help with CRM tools, email marketing services, LMS platforms, or any other integration, we're equipped to support you. Just let us know what you need, and we'll work together to get it integrated.
Our hosting plans operate on a subscription basis with automatic payments to prevent any service interruptions. Should your payment lapse, we'll provide ample opportunities to resolve the issue, emphasizing open communication and long-term relationships over immediate cutoffs.
You can cancel your service at any time. The responsibility for migrating your site to a new host lies with you, as each hosting service has its own migration process. We're available to assist with any questions you might have during this transition. If you're considering cancellation, we'd appreciate feedback on how we can improve. Regarding refunds, notify us about your desire to cancel, and we can refund the current month's payment. If there's a documented history of your intent to cancel, we can refund up to the initial request within that timeframe.